Frequently Asked Questions

Client assets are insured against physical loss, theft and damage by the underwriters at Lloyd's of London.

No. Texas Precious Metals Depository only offers segregated storage. From the moment your precious metals enter our facilities, you can be certain your holdings remain segregated at all times, no matter which TPMD location your assets are located.

Texas Precious Metals Depository provides an accounting statement at the end of each billing cycle. Additionally, each transaction is accompanied by a certificate of receipt and an inventory update. If at any time you wish to have an account update sent to you, customer service will be happy to provide that information.

If you wish to inspect your holdings in person, please contact us to schedule an appointment.

Texas Precious Metals Depository stores all types of gold, silver, platinum, and palladium coins, bars or rounds. Additionally, we can store certain specialty items at a client-designated insured value. Please contact us for more information.

Clients must first contact customer service and complete the shipping request document. We will gladly help you organize shipment to your desired location or prepare your metals for pick up at our facility.

Except for items that are sold to Texas Precious Metals (which incur no shipping charge), all metal that is withdrawn from the depository ships within 2 business days of withdrawal request via UPS Next Day Air Shipping (or FedEx equivalent), fully insured. Shipping rates are discounted using TPMD's corporate rates.

For inquiries related to buying or selling precious metals, please contact Texas Precious Metals at (361) 594-3624, Option 5.

Yes, it is possible to visit TPMD Cayman. If you wish to set up an appointment to visit, please reach out to us.

If you are a current client storing metals in our Shiner facility and wish to move assets to one of our global locations, please reach out to us for a quote.